Shipping Policy

Getting Your Premium Wooden Kitchenware to You

At Fanichi, we understand that receiving your order promptly and in perfect condition is an essential part of your shopping experience. That’s why we’ve developed a comprehensive shipping policy that prioritizes speed, safety, and transparency. Whether you’re ordering a handcrafted walnut cutting board, a set of our signature wooden spoons, or a beautifully designed utensil holder, we want you to know exactly what to expect every step of the way.

We take great pride in our products and believe that the delivery experience should reflect the same level of care and attention to detail that goes into crafting each item. This Shipping Policy is designed to be clear, comprehensive, and customer-friendly. It covers everything from processing times to shipping rates, from domestic delivery to international shipments, and from tracking your order to handling issues that may arise during transit.

Please take a moment to review this policy carefully before placing your order. If you have any questions that aren’t addressed here, our friendly customer service team is always ready to help. We want every aspect of your Fanichi experience to be exceptional, from the moment you click “Place Order” to the moment you unbox your beautiful new kitchenware.

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I. Order Processing – What Happens After You Order

Processing Time

Once you place your order on fanichi.store, our team begins working to prepare your items for shipment. Our standard processing time is 1-3 business days from the date your order is placed.

What happens during processing:

• Order Verification – We confirm your payment and shipping details

• Inventory Check – We verify that all items are in stock and available

• Quality Inspection – Each item is inspected to ensure it meets our quality standards

• Packaging – Your items are carefully packaged to prevent damage during transit

• Labeling – Shipping labels are generated and applied

• Handoff to Carrier – Your package is given to the shipping carrier

Important Notes:

• Business days are Monday through Friday, excluding major US holidays

• Orders placed on weekends or holidays will begin processing on the next business day

• Processing times may be longer during peak periods (holiday seasons, sales events)

• Custom and personalized orders may require additional processing time

Order Confirmation and Updates

After placing your order, you’ll receive a series of emails to keep you informed:

1. Order Confirmation Email

• Sent immediately after you place your order

• Confirms your order details, items, quantities, and total

• Provides your order number for reference

• Includes a summary of your shipping address

2. Processing Update Email

• Sent when your order moves into processing

• Notifies you that your items are being prepared for shipment

3. Shipping Confirmation Email

• Sent when your order has shipped

• Includes your tracking number

• Provides a link to track your package

• Estimates the expected delivery date

4. Delivery Confirmation

• Sent when your package is delivered

• Confirms successful delivery

If you don’t receive these emails, please check your spam or junk folder. If you still don’t see them, contact us at fanichillc@gmail.com.

Order Cutoff Times

Orders received before 12:00 PM EST on a business day will begin processing that same day. Orders received after this time will begin processing on the next business day.

Example:

• Order placed Monday at 10:00 AM EST → Begins processing Monday

• Order placed Monday at 2:00 PM EST → Begins processing Tuesday

• Order placed Friday at 11:00 AM EST → Begins processing Friday

• Order placed Friday at 3:00 PM EST → Begins processing Monday

Rush Orders

If you need your order urgently, we offer expedited shipping options at checkout. For truly urgent orders, please contact us directly:

• Email: fanichillc@gmail.com

• Phone: +84 0934020089

We’ll do our best to accommodate rush requests, but please understand that processing times may still apply depending on the items in your order and our current workload.

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II. Domestic Shipping Within the United States

Shipping Destinations

We ship to all 50 states in the United States, including:

• Contiguous US – All states except Alaska and Hawaii

• Alaska – Available with certain shipping methods

• Hawaii – Available with certain shipping methods

• US Territories – Puerto Rico, Guam, US Virgin Islands, etc. (additional shipping charges may apply)

• APO/FPO Addresses – We ship to military addresses

Shipping Methods and Rates

We offer three main shipping options for domestic orders:

Important Notes:

• Delivery times are estimates and not guaranteed

• Times are business days (Monday-Friday)

• Delivery to rural or remote areas may take longer

• Weather conditions and other factors may affect delivery times

• Express shipping may not be available for all destinations

How Shipping Costs Are Calculated

Shipping costs are calculated based on several factors:

1. Order Weight – Heavier items cost more to ship

2. Order Size – Larger packages may incur additional charges

3. Shipping Destination – Distance from our warehouse affects cost

4. Shipping Method – Faster methods cost more

5. Package Dimensions – Oversized items may have surcharges

Your exact shipping cost will be displayed at checkout before you complete your purchase. We strive to offer competitive shipping rates while ensuring your items arrive safely.

Free Shipping Offers

From time to time, we offer free shipping promotions. These offers typically apply to:

• Orders above a certain value (e.g., $75 or more)

• Specific product categories

• Limited-time promotional periods

Free shipping promotions will be clearly displayed on our website and at checkout. Please note that free shipping usually applies to standard shipping only and may not be available for expedited or express methods.

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III. International Shipping

Shipping Destinations

Fanichi proudly serves customers around the world. We ship to most countries, including:

• North America – Canada, Mexico

• Europe – United Kingdom, Germany, France, Italy, Spain, and many more

• Asia – Japan, South Korea, Singapore, China, and more

• Australia and New Zealand

• South America – Brazil, Argentina, and others

• Middle East – UAE, Saudi Arabia, Israel, and more

• Africa – Select countries

Important: If you don’t see your country listed at checkout, please contact us. We may still be able to ship to your location.

International Shipping Methods

Important Notes:

• Delivery times are estimates and may vary significantly by destination

• Customs processing can add significant delays

• Some countries have slower postal systems than others

• Remote or rural destinations may take longer

Customs, Duties, and Taxes

Important Information for International Customers:

When you order from Fanichi, your package will be subject to the customs laws and regulations of your country. This may include:

• Customs Duties – Taxes on imported goods

• Import Taxes – Additional taxes applied to imports

• Value-Added Tax (VAT) – Common in European countries

• Customs Processing Fees – Fees charged by customs authorities

Who Pays:

• Customs duties, taxes, and fees are the responsibility of the customer

• These charges are not included in our shipping costs

• We cannot predict or estimate these charges

• Customs fees are typically collected by the carrier upon delivery

What You Can Do:

1. Check with your local customs office for information on applicable fees

2. Research your country’s import regulations before ordering

3. Be prepared to pay customs fees when your package arrives

4. Keep in mind that customs fees can cause delivery delays

Customs Declarations:
We are required by law to accurately declare the contents and value of international shipments. We cannot change the declared value to reduce customs fees.

International Shipping Restrictions

Some countries have restrictions on importing wooden products:

• Australia – Strict quarantine regulations for wood products

• New Zealand – Similar restrictions

• European Union – Regulations regarding wood treatment

• Other Countries – May have specific requirements

We use responsibly sourced, kiln-dried wood that meets international standards. However, it’s your responsibility to ensure that our products can be imported into your country. If you’re unsure, please check with your local customs office before ordering.

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IV. Tracking Your Order

How to Track Your Package

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can track your package in several ways:

Method 1: Direct Tracking Link

• Click the tracking link provided in your shipping confirmation email

• This will take you directly to the carrier’s tracking page

Method 2: Carrier Website

• Go to the carrier’s website (USPS, UPS, FedEx, etc.)

• Enter your tracking number in the tracking field

• View your package’s current status and location

Method 3: Your Fanichi Account

• Log in to your account on fanichi.store

• Navigate to “My Orders”

• Find your order and click “Track Package”

Method 4: Contact Us

• If you’re having trouble tracking your package, contact us

• We can look up your order and provide updates

What Tracking Information Shows

When you track your package, you’ll typically see:

• Current Status – In transit, out for delivery, delivered, etc.

• Location History – Where your package has been

• Estimated Delivery Date – When your package is expected to arrive

• Carrier Information – Which carrier is handling your package

• Service Type – Standard, expedited, express, etc.

Tracking Updates

Tracking information is updated as your package moves through the shipping network:

• Label Created – Shipping label has been generated

• In Transit – Package is moving through the carrier’s network

• Out for Delivery – Package is on the delivery vehicle

• Delivered – Package has been delivered

• Delivered to Agent – Package has been delivered to a third party

Note: It may take 24-48 hours for tracking information to appear after your order ships. If tracking hasn’t updated in several days, contact the carrier or us.

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V. Shipping Carriers

Our Carrier Partners

We work with trusted shipping carriers to ensure reliable delivery:

United States Postal Service (USPS)

• Best for: Small to medium packages

• Advantages: Extensive network, affordable rates

• Services: Priority Mail, Priority Mail Express, First-Class Package

UPS

• Best for: Medium to large packages

• Advantages: Reliable tracking, excellent service

• Services: UPS Ground, UPS 3-Day Select, UPS 2nd Day Air, UPS Next Day Air

FedEx

• Best for: Time-sensitive deliveries

• Advantages: Fast delivery, excellent tracking

• Services: FedEx Ground, FedEx Express Saver, FedEx 2Day, FedEx Standard Overnight

DHL

• Best for: International shipments

• Advantages: Global network, reliable international service

Carrier Selection

We select the carrier for each shipment based on:

1. Shipping Destination – Which carriers serve your area best

2. Package Size and Weight – Which carrier offers the best service for your package

3. Shipping Method – Different carriers excel at different service levels

4. Cost – We balance cost with service quality

While we select the carrier, you may be able to choose your preferred carrier at checkout depending on your shipping method and destination.

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VI. Packaging – Protecting Your Purchase

How We Package Your Items

We take packaging very seriously because we know that how your items arrive matters as much as the items themselves. Our packaging process includes:

Protective Materials:

• Bubble Wrap – For fragile items

• Packing Paper – To fill empty space and prevent movement

• Foam Padding – For additional protection

• Corrugated Cardboard – Sturdy boxes for shipping

Product-Specific Packaging:

Cutting Boards:

• Wrapped in protective paper or plastic

• Secured with padding to prevent movement

• Placed in sturdy boxes

Utensils:

• Bundled or individually wrapped

• Protected with padding

• Placed in appropriate shipping containers

Utensil Holders and Trash Cans:

• Carefully wrapped to protect finish

• Additional padding around edges

• Boxed with reinforcement

Furniture Items:

• Specialized packaging for larger items

• Extra protection for edges and corners

• Appropriate for furniture shipping

Sustainable Packaging

We’re committed to sustainability, and that extends to our packaging:

• Recyclable Materials – Most packaging is recyclable

• Minimal Packaging – We use only what’s necessary

• Recycled Content – Some packaging contains recycled materials

• Reduced Plastic – We minimize plastic use where possible

We encourage you to recycle or reuse our packaging materials whenever possible.

Packaging for International Shipments

International shipments require additional packaging considerations:

• Durable Boxes – To withstand longer transit times

• Extra Padding – For additional protection

• Customs Documentation – Required documents attached securely

• Weather Protection – For shipments to areas with extreme weather

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VII. Delivery – What to Expect

Signature Requirements

Standard Shipping:

• Most standard shipments do not require a signature

• The carrier will leave the package at your address

• If no one is home, the package may be left in a safe location

Expedited and Express Shipping:

• May require a signature for delivery

• If you’re not home, the carrier will leave a notice

• You can arrange for pickup or redelivery

High-Value Items:

• Items over a certain value may require a signature

• This is for your protection and ours

How to Manage Signature Requirements:

• You can often manage delivery preferences through the carrier’s website

• Some carriers allow you to authorize release without a signature

• You can request delivery to a neighbor or alternative address

Delivery Locations

Residential Deliveries:

• Packages are delivered to the address you provide

• Ensure your address is complete and accurate

• Include apartment numbers, suite numbers, or other details

Business Deliveries:

• We ship to business addresses

• Ensure your business name is included in the address

• Be aware of business hours for delivery

PO Boxes:

• We ship to PO Boxes via USPS

• Not all carriers deliver to PO Boxes

• Choose USPS shipping if using a PO Box

APO/FPO Addresses:

• We ship to military addresses

• Use the appropriate APO/FPO format

• Delivery times may be longer

Failed Delivery Attempts

If the carrier attempts delivery and no one is available:

For Signature-Required Packages:

1. The carrier will leave a delivery notice

2. Follow the instructions on the notice

3. Arrange for redelivery or pickup

4. If not claimed, the package may be returned to us

For Non-Signature Packages:

1. The carrier may leave the package in a safe location

2. If no safe location is available, they may leave a notice

3. Follow the instructions to arrange delivery

What Happens If a Package is Returned:

• If a package is returned to us due to failed delivery, we’ll contact you

• You may be responsible for reshipping costs

• Refunds may be processed minus shipping costs

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VIII. Shipping to Multiple Addresses

Can I Ship to Multiple Addresses?

Currently, we do not support shipping to multiple addresses in a single order. If you need to ship to multiple addresses:

1. Place separate orders for each address

2. Complete checkout for each order separately

3. This ensures accurate tracking and delivery

For bulk orders or special circumstances, contact us at fanichillc@gmail.com, and we’ll see what we can do.

Gift Shipping

If you’re sending a gift to someone:

1. Use their address as the shipping address

2. Use your address as the billing address

3. You can include a gift message in the order notes

4. We’ll ship the package without pricing information

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IX. Shipping Fees and Charges

How Shipping Fees Are Calculated

Shipping fees are calculated based on:

1. Order Weight – Total weight of all items

2. Order Dimensions – Size of the package

3. Shipping Destination – Distance from our warehouse

4. Shipping Method – Standard, expedited, or express

5. Carrier Fees – The carrier’s current rates

Your exact shipping fee will be displayed at checkout before you complete your purchase.

Shipping Fee Examples

These are estimates only. Actual costs will be calculated at checkout.

Additional Fees

Residential Delivery Fee:

• Some carriers charge an additional fee for residential deliveries

• This is typically included in your shipping cost

Remote Area Surcharge:

• Shipments to remote or rural areas may incur surcharges

• These will be calculated at checkout

Fuel Surcharge:

• Carriers may apply fuel surcharges

• These are typically included in your shipping cost

Oversized Surcharge:

• Large or bulky items may incur additional charges

• These will be calculated at checkout

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X. Delivery Issues and Resolutions

What to Do If Your Package Doesn’t Arrive

Check Your Tracking:

1. Verify the tracking number is correct

2. Check the carrier’s website for updates

3. Look for delivery confirmation or attempted delivery

Check Your Surroundings:

1. Look around your property (porch, garage, side door)

2. Check with neighbors

3. Check with your building management (if applicable)

Contact the Carrier:

1. Use your tracking number to contact the carrier

2. They can provide more detailed information

3. They may be able to locate your package

Contact Us:

1. Email us at fanichillc@gmail.com

2. Provide your order number and tracking number

3. We’ll work with the carrier to resolve the issue

What to Do If Your Package Arrives Damaged

Document the Damage:

1. Take clear photos of the damaged item

2. Photograph the packaging (especially any damage to the box)

3. Capture images from multiple angles

Contact Us Immediately:

1. Email us at fanichillc@gmail.com within 48 hours of delivery

2. Include your order number

3. Attach photos of the damage

Keep All Packaging:

1. Do not discard any packaging materials

2. The carrier may need to inspect the packaging

3. Packaging is important for insurance claims

We’ll Make It Right:

1. We will review your claim and respond promptly

2. Depending on the situation, we will offer: a full refund, a replacement item, or store credit

What to Do If You Receive the Wrong Item

Contact Us:

1. Email us at fanichillc@gmail.com

2. Include your order number

3. Describe what you received vs. what you ordered

4. Attach photos of what you received

We’ll Resolve the Issue:

1. We’ll arrange for the return of the incorrect item

2. We’ll ship the correct item to you

3. We’ll cover all shipping costs for our error

Lost Package Claims

If a package is confirmed lost by the carrier:

1. We’ll work with the carrier to file a claim

2. We’ll either refund your order or send a replacement

3. This process may take time as carriers investigate

4. We’ll keep you updated throughout the process

Important: We cannot process refunds or replacements for lost packages until the carrier has confirmed the loss.

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XI. Shipping During Holidays and Peak Periods

Holiday Shipping

During major holidays, shipping times may be longer than usual:

• Thanksgiving – Increased volume, possible delays

• Black Friday/Cyber Monday – Peak shipping period

• Christmas/Hanukkah – Highest shipping volume of the year

• New Year’s – Post-holiday shipping surge

Recommendations:

• Order early for holiday delivery

• Choose expedited shipping if you’re ordering late

• Allow extra time for delivery

• Check our website for holiday shipping deadlines

Weather-Related Delays

Severe weather can cause shipping delays:

• Winter Storms – Snow and ice can disrupt delivery

• Hurricanes – Coastal areas may experience delays

• Wildfires – Western states may be affected

• Flooding – Can impact delivery in affected areas

What We Do:

• Monitor weather conditions

• Work with carriers to minimize delays

• Keep customers informed when possible

What You Can Do:

• Track your package regularly

• Allow extra time for delivery during severe weather

• Contact us if you have concerns

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XII. Shipping to International Destinations – Detailed Information

Regional Shipping Information

Canada:

• Standard: 5-10 business days

• Expedited: 3-5 business days

• Customs fees may apply

United Kingdom:

• Standard: 7-14 business days

• Expedited: 5-7 business days

• VAT and customs fees apply

European Union:

• Standard: 7-14 business days

• Expedited: 5-7 business days

• VAT and customs fees apply

Australia:

• Standard: 10-21 business days

• Expedited: 7-10 business days

• Strict quarantine regulations for wood

Japan:

• Standard: 7-14 business days

• Expedited: 5-7 business days

• Customs fees may apply

Singapore:

• Standard: 7-14 business days

• Expedited: 5-7 business days

• Customs fees may apply

Customs Clearance Process

When your package arrives in your country:

1. Customs Declaration – We provide required documentation

2. Customs Inspection – Your package may be inspected

3. Duty Assessment – Customs calculates any applicable duties

4. Payment – You pay any duties or taxes

5. Release – Package is released for delivery

How to Speed Up Customs:

• Ensure your contact information is correct

• Respond promptly if customs contacts you

• Pay any duties or fees quickly

• Use expedited shipping for faster customs processing

Prohibited and Restricted Items

Some countries have restrictions on importing wooden products:

• Australia – Quarantine restrictions on untreated wood

• New Zealand – Similar restrictions

• European Union – Regulations regarding wood treatment

• Other Countries – May have specific requirements

Our products are made from kiln-dried, treated wood that meets international standards. However, we cannot guarantee that your country will allow importation. Please check with your local customs office before ordering.

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XIII. Shipping Insurance

Do We Insure Shipments?

Yes! We insure all shipments against loss and damage. This protects both you and us.

What Insurance Covers:

• Loss – If the package is lost in transit

• Damage – If the package is damaged during transit

• Theft – If the package is stolen (with appropriate documentation)

Insurance Limits:

• Most shipments are insured for their full value

• High-value items may require additional insurance

• International shipments may have different coverage

Filing an Insurance Claim

If your package is lost or damaged:

1. Contact us at fanichillc@gmail.com

2. Provide order number and details

3. Provide documentation (photos, etc.)

4. We’ll file the claim with the carrier

5. We’ll resolve the issue once the claim is processed

Important: Insurance claims can take time to process. We’ll keep you updated throughout the process.

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XIV. Shipping and Our Sustainability Commitment

Sustainable Shipping Practices

At Fanichi, we’re committed to sustainability in all aspects of our business, including shipping:

• Recyclable Materials – We use recyclable packaging materials

• Minimal Packaging – We use only what’s necessary

• Efficient Routing – We optimize shipping routes to reduce emissions

• Carbon Offsetting – We’re exploring carbon offset programs

How You Can Help

• Choose Standard Shipping – This has a lower environmental impact than expedited

• Recycle Packaging – Recycle or reuse our packaging materials

• Combine Orders – Place one order instead of multiple to reduce shipments

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XV. Frequently Asked Shipping Questions

How do I know if my order has shipped?

You’ll receive a shipping confirmation email with tracking information. You can also check your account on fanichi.store for order status updates.

Can I change my shipping address after placing an order?

If your order hasn’t shipped yet, we may be able to update the address. Contact us immediately at fanichillc@gmail.com. Once shipped, we cannot change the delivery address.

Do you offer same-day shipping?

We offer same-day shipping for orders placed before 12:00 PM EST on business days. This applies to most in-stock items.

Can I pick up my order locally?

We do not currently offer local pickup. All orders are shipped to the address provided during checkout.

What if I’m not home when my package arrives?

For standard shipping (no signature required), the carrier will leave the package in a safe location. For signature-required deliveries, they’ll leave a notice for redelivery or pickup.

How do I track my international order?

International orders are tracked the same way as domestic orders. Use the tracking number provided in your shipping confirmation email.

What if my international package is held in customs?

If your package is held in customs, you’ll typically be notified by the carrier or customs office. You may need to pay duties or provide additional information. Contact us if you need assistance.

Do you ship to military addresses?

Yes, we ship to APO/FPO addresses using USPS. Delivery times may be longer than standard domestic shipping.

What are your shipping rates?

Shipping rates are calculated at checkout based on weight, destination, and shipping method. We offer competitive rates and occasional free shipping promotions.

Do you ship to P.O. Boxes?

Yes, we ship to P.O. Boxes via USPS. Please choose USPS shipping options for P.O. Box delivery.

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XVI. Contact Us About Shipping

How to Reach Us

Email: fanichillc@gmail.com
Phone: +84 0934020089
Address: 2222 W GRAND RIVER AVE STE A, OKEMOS, MI 48864

What to Include in Your Shipping Inquiry

When contacting us about shipping, please include:

1. Your full name

2. Order number (if you have one)

3. Tracking number (if you have one)

4. A clear description of your question or issue

5. Photos (if applicable, especially for damage claims)

Response Times

We aim to respond to all shipping inquiries within 24-48 hours. During peak periods, response times may be slightly longer. We appreciate your patience and will address your questions as quickly as possible.

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XVII. Summary of Key Shipping Information

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Fanichi LLC – Premium Wooden Kitchenware Crafted with Care

*2222 W GRAND RIVER AVE STE A, OKEMOS, MI 48864*
Email: fanichillc@gmail.com
Phone: +84 0934020089