Contact us

We’re Here to Help You Create Beautiful Kitchen Experiences

At Fanichi, we believe that exceptional customer service is just as important as exceptional products. Whether you have questions about our wooden kitchenware, need assistance with an order, or want to share your feedback, our dedicated team is ready to help. We’re committed to making your experience with Fanichi as smooth, enjoyable, and rewarding as possible.

I. Multiple Ways to Connect

We understand that everyone has different preferences for how they like to communicate. That’s why we offer multiple ways to get in touch with our team:

Email Support

Email: fanichillc@gmail.com

Email is often the most convenient way to reach us, especially for detailed questions or when you need to share information like order numbers or photos. Our customer support team monitors this inbox regularly and responds promptly to all inquiries.

Best for:

  • Detailed product questions

  • Order-related issues

  • Custom order inquiries

  • Feedback and suggestions

  • Documentation or information requests

Expected Response Time: Within 24-48 hours

When emailing us, please include:

  • Your full name

  • Order number (if applicable)

  • A clear description of your question or concern

  • Any relevant photos or attachments

This information helps us serve you more efficiently and provide accurate, helpful responses.

Phone Support

Phone: +84 0934020089

For immediate assistance or urgent matters, please don’t hesitate to call us. Our phone lines are staffed during business hours by knowledgeable representatives who can answer questions about products, help with orders, and resolve issues quickly.

Best for:

  • Urgent matters requiring immediate attention

  • Quick questions about products or orders

  • Assistance with placing orders

  • Technical support

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

When calling, please have your order number (if applicable) ready, along with any questions you’d like to ask. This helps us serve you more efficiently.

International Callers:
Please be aware of time zone differences when calling from outside the United States. Our business hours are based on Eastern Standard Time (EST). To accommodate our international customers, we’re happy to schedule calls at mutually convenient times.

Physical Address

Fanichi LLC
2222 W GRAND RIVER AVE STE A
OKEMOS, MI 48864
United States

While we don’t have a retail storefront at this location, we welcome correspondence by mail. Please send all written correspondence to this address.

Important Note: Our physical location is our business office and warehouse. We do not have a retail showroom open to the public. If you wish to see our products in person before purchasing, please check our website for information about retail partners and upcoming events where we might be exhibiting.

Online Contact Form

For your convenience, we also offer an online contact form on our website (fanichi.store). This form allows you to easily submit your questions or comments directly through our website.

Benefits of the online contact form:

  • Quick and easy submission

  • Automatically routed to the right department

  • Helps us capture all the information we need to serve you

II. Why Contact Fanichi?

Product Questions

We understand that choosing the right kitchen tools is important. Our team is knowledgeable about every product in our collection and can help you:

  • Understand the differences between wood types and construction methods

  • Choose the right size cutting board or utensil for your needs

  • Learn about care and maintenance for your wooden kitchenware

  • Compare features across different product lines

  • Get detailed information about product specifications

Order Assistance

Our team is here to help with every aspect of your order:

  • Placing Orders – Need help finding a product or completing checkout? We’re here to guide you.

  • Order Status – Wondering about the status of your order? Our team can provide updates.

  • Modifications – Need to change an address or update order details? We’ll do our best to accommodate changes.

  • Tracking Information – Need help locating your tracking number or understanding shipping updates? Just ask.

  • Returns and Exchanges – Need to return or exchange a product? We’ll make the process simple.

Custom Orders and Special Requests

Do you need something special? We’re always happy to discuss custom orders:

  • Custom Sizes – Need a cutting board in a specific size? We can create custom dimensions.

  • Personalization – Want to add a personal touch to a gift? Inquire about engraving options.

  • Bulk Orders – Need multiple items for a restaurant, wedding, or corporate gift? We offer competitive pricing on bulk orders.

  • Custom Designs – Have a specific design in mind? Our craftsmen can bring your vision to life.

Wholesale and Partnership Inquiries

Are you a retailer interested in carrying Fanichi products? We’re always looking to partner with businesses that share our commitment to quality and customer satisfaction:

  • Retail Partnerships – We offer wholesale pricing for qualified retailers

  • Corporate Gifting – Special programs for businesses looking for premium gifts

  • Event Collaborations – Interested in featuring Fanichi products at your event? Let’s talk

  • Media and Influencer – For press inquiries, product reviews, and influencer collaborations

Feedback and Suggestions

We value your feedback! Your insights help us improve our products, our service, and your experience with Fanichi:

  • Product Feedback – What do you love about our products? What could we improve?

  • New Product Ideas – Is there a product you’d love to see us create? We want to hear about it.

  • Website Feedback – How can we make your online experience better?

  • Service Feedback – How was your experience with our team? We want to know.

Technical Support

Having trouble with our website or your order? Our technical support team can help with:

  • Website navigation and checkout issues

  • Account creation and management

  • Payment processing questions

  • Download issues with digital content (if applicable)

  • Technical questions about our products

III. Our Commitment to Customer Service

The Fanichi Difference

At Fanichi, exceptional customer service is not just a department – it’s a philosophy that guides everything we do. We believe that how we treat our customers is just as important as the quality of our products, and we’re committed to exceeding your expectations at every touchpoint.

Knowledgeable and Friendly Support

Our team members are:

  • Product Experts – They understand the details of every product we offer

  • Problem Solvers – They’re trained to find solutions to any issue you might have

  • Patient and Understanding – They treat every customer with respect and empathy

  • Efficient and Reliable – They work diligently to resolve issues quickly and correctly

Fast, Fair Resolution

When you contact Fanichi with a concern, we take it seriously. Our goal is to:

  1. Listen – Understand your issue completely before taking action

  2. Investigate – Look into the situation thoroughly

  3. Resolve – Provide a solution that is fair and satisfactory

  4. Follow Up – Ensure you’re completely satisfied with the resolution

Secure Communication

We take your privacy and security seriously. When you communicate with us:

  • Your personal information is protected

  • We never share your details with third parties without your consent

  • Sensitive information is handled with the highest level of security

  • We comply with all applicable privacy regulations

Multi-Lingual Support

While our primary language is English, we strive to assist customers in other languages whenever possible. Please let us know if you’d prefer to communicate in another language, and we’ll do our best to accommodate you.

IV. Frequently Asked Questions About Contacting Us

What is the best way to reach you for a quick response?

For the fastest response, we recommend emailing us at fanichillc@gmail.com. Our team monitors this inbox regularly and typically responds within 24-48 hours. For urgent matters, please call us during business hours.

What information should I have ready when I contact you?

To help us serve you most efficiently, please have the following information ready:

  • Your full name and contact information

  • Order number (if you’ve placed an order)

  • Product name or SKU if you’re asking about a specific item

  • A clear description of your question or concern

  • Any relevant photos or documentation

Do you have a live chat option?

Currently, we do not offer live chat on our website, but we’re always exploring ways to improve our customer experience. In the meantime, email and phone support are the best ways to reach us quickly.

Can I visit your physical location to see products?

We do not have a public showroom at our Okemos, Michigan address. However, we may participate in events or partner with retailers where you can see our products in person. Check our website for information about upcoming events and retail partners.

How do I request a return or exchange?

To initiate a return or exchange, please email us at fanichillc@gmail.com with your order number and a description of the issue. Our team will provide you with complete instructions for returning your product. Please see our Return and Refund Policy for full details.

What should I do if I haven’t received a response?

If you haven’t received a response within 48 hours, please:

  1. Check your spam or junk mail folder (our emails sometimes get filtered)

  2. Call us during business hours

  3. Send a follow-up email

We respond to every inquiry and apologize if there’s a delay in our response.

Can I place an order by phone?

Yes! If you prefer to place your order by phone, our team would be happy to assist you. Please call us during business hours, and we’ll guide you through the process. You can pay securely using your credit or debit card.

Do you offer technical support?

Yes, our team can assist with technical issues related to our website, account management, and order processing. We’re also happy to provide detailed product information and usage guidance.

V. Important Information for International Customers

Time Zone Considerations

Fanichi operates on Eastern Standard Time (EST). If you’re contacting us from outside the United States, please keep our business hours in mind:

  • US EST Business Hours: 9:00 AM – 5:00 PM (Monday-Friday)

  • For European customers: This is typically afternoon to evening hours

  • For Asian customers: This is typically late evening to early morning hours

We understand this can be challenging for our international customers. While we don’t currently offer 24/7 support, we’re happy to schedule calls at convenient times and always respond to emails as quickly as possible.

International Shipping Support

For our international customers, we can assist with:

  • International shipping options

  • Customs and duty information

  • Tracking international orders

  • Address verification for international shipments

Please contact us for any international shipping questions or concerns.

VI. Contact Us About Specific Topics

Product Information

Email: fanichillc@gmail.com

Our product experts can provide detailed information about:

  • Wood species and their properties

  • Product dimensions and specifications

  • Material sourcing and sustainability

  • Care and maintenance instructions

  • Comparing products to find the right fit for you

Order Status

Email: fanichillc@gmail.com
Phone: +84 0934020089

For questions about your order:

  • Confirm your order number is in the subject line

  • Provide the email address used for the order

  • Let us know if you need to update your shipping address

Returns and Exchanges

Email: fanichillc@gmail.com
Phone: +84 0934020089

For returns, please include:

  • Order number

  • Reason for return

  • Photos of the item (if applicable)

  • Whether you prefer a refund or exchange

Wholesale and Business

Email: fanichillc@gmail.com

For wholesale inquiries:

  • Your business name and location

  • Type of retail establishment

  • Estimated order volume

  • How you heard about Fanichi

Media and Press

Email: fanichillc@gmail.com

For media and press inquiries:

  • Your publication or platform

  • Type of coverage you’re interested in

  • Timeline for your project

  • Any specific questions you need answered

Feedback and Suggestions

Email: fanichillc@gmail.com

We welcome your feedback:

  • What you love about Fanichi

  • What you’d like to see improved

  • Ideas for new products

  • Your overall experience with our brand

VII. Privacy and Data Protection

When you contact Fanichi, we take your privacy and personal information seriously:

How We Use Your Information

We collect information you provide to:

  • Respond to your inquiries

  • Process your orders

  • Improve our products and services

  • Keep you informed about your orders

Information Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Opt out of marketing communications

For more details, please see our Privacy Policy on our website.

VIII. Business Hours and Holidays

Regular Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday: Closed
Sunday: Closed

Holiday Schedule

Our office is closed on major US holidays. If you contact us during these times, we’ll respond on the next business day:

  • New Year’s Day (January 1)

  • Memorial Day (last Monday in May)

  • Independence Day (July 4)

  • Labor Day (first Monday in September)

  • Thanksgiving Day (fourth Thursday in November)

  • Christmas Day (December 25)

After-Hours Support

While our phones are staffed during regular business hours, you can always email us at fanichillc@gmail.com, and we’ll respond as quickly as possible. For urgent matters after hours, please leave a voicemail, and we’ll return your call the next business day.

IX. Social Media and Community

Connect With Us Online

We’re active on various social media platforms and love connecting with our customers:

  • Website: fanichi.store

  • Email: fanichillc@gmail.com

  • Phone: +84 0934020089

What You’ll Find on Our Social Channels

  • New product announcements

  • Behind-the-scenes content

  • Care and maintenance tips

  • Recipes and cooking inspiration

  • Customer spotlights

  • Special promotions and events

Community Engagement

We believe in building a community around our shared love of cooking and craftsmanship. Follow us to:

  • Share photos of your Fanichi products in action

  • Get inspiration for your kitchen

  • Connect with other cooking enthusiasts

  • Stay updated on all things Fanichi

X. Our Promise to You

When you reach out to Fanichi, you’re not just contacting a company – you’re connecting with a team that genuinely cares about your experience. We promise to:

  1. Listen – We’ll hear you out and understand your needs completely

  2. Respect – We’ll treat you with dignity and appreciation

  3. Respond – We’ll get back to you promptly and thoroughly

  4. Resolve – We’ll work to find a solution that leaves you satisfied

  5. Follow Up – We’ll make sure you’re happy with the outcome

Your Satisfaction Is Our Priority

At Fanichi, we understand that your trust is earned through consistent, positive experiences. We’re committed to earning and maintaining your trust through exceptional products, transparent policies, and outstanding customer service.

We Value Your Voice

Your feedback is invaluable to us. Whether you have praise, complaints, questions, or suggestions, we want to hear from you. Your insights help us improve and ensure that we continue to meet and exceed your expectations.

XI. Get in Touch Today

We look forward to hearing from you! Whatever your question or need, our team is here to help.

Contact Information:

  • Email: fanichillc@gmail.com

  • Phone: +84 0934020089

  • Address: 2222 W GRAND RIVER AVE STE A, OKEMOS, MI 48864

For Quick Assistance:

  • Please include your full name and order number in all communications

  • Describe your question or concern clearly

  • Be sure to check your spam folder if you’re expecting a response

We Look Forward to Serving You

Whether you’re a first-time visitor to our website or a long-time customer, we’re honored to be part of your kitchen journey. Our products are designed to enhance your cooking experiences and bring beauty to your daily life, and our service is designed to make every interaction with Fanichi positive and memorable.

Thank you for choosing Fanichi. We can’t wait to hear from you!

Fanichi LLC – Premium Wooden Kitchenware Crafted with Care

*2222 W GRAND RIVER AVE STE A, OKEMOS, MI 48864*
Email: fanichillc@gmail.com
Phone: +84 0934020089