Refund and Return Policy

At Fanichi, we take immense pride in the quality and craftsmanship of every product we create. Each wooden spoon, cutting board, utensil holder, and kitchen accessory is handcrafted with care, precision, and attention to detail that reflects our commitment to excellence. We want you to love your purchase as much as we loved making it.

However, we understand that sometimes a product may not meet your expectations, or you may simply change your mind. That’s why we’ve established a clear, fair, and customer-friendly Return and Refund Policy. This policy is designed to protect your rights as a consumer while ensuring that we can continue to provide the highest quality products and service to all our customers.

Having a clear return policy builds trust with our customers. It shows that we are confident in our products and willing to stand behind them. It also sets clear expectations, helping to avoid misunderstandings and ensuring a smooth experience for everyone. We encourage you to read this policy carefully before making a purchase. If you have any questions, our customer service team is always here to help.

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I. Return Window – 30 Days to Decide

Standard Return Period

You have 30 calendar days from the date of delivery to initiate a return for most products purchased on fanichi.store. This generous window gives you ample time to receive your order, inspect your items, and decide if they meet your expectations.

Example: If your order is delivered on July 1st, you must submit your return request by July 31st.

How to Calculate Your Return Window

Your return window begins on the date your package is delivered to your shipping address, as confirmed by the carrier’s tracking information. This is the date when:

• The carrier marks the package as “Delivered”

• You receive confirmation of delivery via tracking

• The package is physically received at your address

If your package is delayed or lost in transit, please contact us immediately, and we will work with the carrier to resolve the issue. Your return window will be adjusted accordingly.

Late Returns

Returns received after the 30-day window may not be eligible for a refund. However, we understand that exceptional circumstances can occur. If you believe you have a valid reason for a late return, please contact us at fanichillc@gmail.com, and we will review your situation on a case-by-case basis.

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II. Return Eligibility – What Can Be Returned

Condition Requirements

To be eligible for a return and refund, items must meet the following conditions:

Unused and Unworn Condition

• The item must not have been used for cooking, food preparation, or any other purpose

• No food residues, stains, or signs of wear

• No scratches, dents, or damage beyond what was present at delivery

Original Packaging

• The item must be returned in its original packaging whenever possible

• Packaging should be undamaged and intact

• If the original packaging is not available, please ensure the item is securely packaged to prevent damage during return shipping

All Accessories Included

• Any additional items, inserts, or documentation that came with the product must be included

• For example, care instructions, information cards, or any promotional materials

No Alterations

• The item must not have been modified, altered, or customized in any way

• This includes sanding, oiling, or any other treatment beyond normal inspection

Proof of Purchase

• Your order number or proof of purchase is required

• This helps us verify the purchase date, amount, and item details

Items That Cannot Be Returned

Due to the nature of our products and for hygiene and safety reasons, certain items are not eligible for return:

Customized and Personalized Items

• Products that have been customized to your specifications (e.g., engraved items, custom sizes, or special finishes) cannot be returned unless they arrive damaged or defective.

• Please double-check all custom order details before confirming your purchase.

Final Sale Items

• Items marked as “Final Sale” or “Clearance” are non-returnable and non-refundable.

• These items are clearly identified on the product page and at checkout.

Gift Cards and Store Credit

• Gift cards and store credit are non-refundable and cannot be exchanged for cash.

• They remain valid until redeemed.

Perishable Items

• We do not sell perishable items, but if applicable, such items would be non-returnable.

Items with Signs of Use

• Any item that shows signs of use, wear, or damage caused by the customer will not be eligible for a refund.

• This includes but is not limited to: food stains, water damage, heat damage, knife marks, scratches, or broken parts.

Products Damaged After Delivery

• Damage that occurs after delivery, such as dropping the item, improper storage, or misuse, is not covered by our return policy.

• If your item arrives damaged, please see the section on Damaged or Defective Items below.

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III. Special Considerations for Wooden Products

Natural Variations in Wood

Our products are handcrafted from natural hardwoods, and each piece is unique. Wood is a living material with natural variations in color, grain pattern, and texture.

What We Consider Normal:

• Variations in color and shade between different pieces of the same wood species

• Differences in grain pattern, including knots, mineral streaks, and figure

• Slight variations in dimensions (within 1/8 inch) due to the handcrafted nature of our products

• Natural wood pores and texture that may be visible to the touch

What We Consider Defective:

• Cracks or splits that compromise the structural integrity of the item

• Warping that prevents the item from sitting flat or functioning properly

• Significant defects in the wood that were not disclosed or visible in product photos

Our Policy on Natural Variations:
Natural variations in wood are not considered defects and do not qualify for return or exchange. We recommend reviewing product images and descriptions carefully before purchasing. If you have concerns about wood variations, please contact us before ordering, and we’ll be happy to provide additional photos or information.

Wood Finishes and Oils

Our products are finished with food-safe mineral oil and natural beeswax blends. Over time, the finish may change as the wood responds to its environment. This is normal and expected.

What We Consider Normal:

• Darkening or lightening of the wood color over time

• Changes in sheen as the oil finish absorbs into the wood

• Development of a patina with regular use and oiling

What We Consider Defective:

• Finish that flakes, peels, or bubbles

• Finish that is sticky or tacky to the touch

• Finish that has an unusual or unpleasant odor

If you have concerns about the finish on your product, please contact us, and we’ll be happy to provide care instructions or address any issues.

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IV. Return Process – Step by Step

Step 1: Submit Your Return Request

To initiate a return, please contact our customer service team:

Email: fanichillc@gmail.com
Phone: +84 0934020089

When submitting your return request, please include the following information:

• Your full name

• Order number (found in your order confirmation email)

• The item(s) you wish to return

• The reason for your return

• Photos of the item (if applicable, especially for damage or defect claims)

Step 2: Receive Return Authorization

Once we receive your return request, our team will review it and respond within 24-48 hours. We will provide you with:

• A Return Authorization (RA) number

• The return shipping address

• Any special instructions for your return

Important: Please do not ship your return without first receiving a Return Authorization. Returns sent without authorization may not be accepted.

Step 3: Prepare Your Return Package

Please follow these guidelines when preparing your return:

1. Repackage the item in its original packaging or similar protective packaging

2. Include all accessories and any inserts that came with the product

3. Write the Return Authorization (RA) number clearly on the outside of the package

4. Include a copy of your order confirmation or order number inside the package

Step 4: Ship Your Return

You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, damaged item).

Recommended Shipping Practices:

• Use a trackable shipping method with delivery confirmation

• Consider purchasing shipping insurance for items over $75 in value

• Keep your shipping receipt and tracking number for your records

Return Shipping Address:
Fanichi LLC
2222 W GRAND RIVER AVE STE A
OKEMOS, MI 48864
United States

Step 5: Return Inspection and Processing

Once we receive your return package, our team will:

1. Inspect the item to verify its condition

2. Confirm the Return Authorization and order details

3. Process your refund or exchange request

This inspection process typically takes 3-5 business days from the date we receive your package. We will notify you by email once the inspection is complete and your refund or exchange has been processed.

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V. Refunds – What to Expect

Refund Amount

Full Refunds

• If your return is approved, you will receive a full refund of the purchase price, excluding any shipping charges.

• Sales tax will be refunded in accordance with applicable laws.

Partial Refunds

• In some cases, partial refunds may be issued for items that do not meet all return eligibility requirements.

• For example, if an item is returned with minor damage or missing accessories, we may issue a partial refund.

• The amount of the partial refund will be communicated to you before processing.

No Refund

• Items that do not meet our return eligibility requirements may not qualify for a refund.

• In these cases, we may offer to return the item to you at your expense.

Refund Method

Refunds are issued to the original payment method used for the purchase:

• Credit/Debit Card – Refund will be credited to your card statement

• Apple Pay – Refund will be returned to your Apple Pay account

• Google Pay – Refund will be returned to your Google Pay account

• Gift Card – Refund will be issued as store credit

Refund Timing

Processing Time: 5-7 business days from receipt of returned item

Bank/Card Processing Time: 3-5 additional business days for the refund to appear on your statement

Total Time: Typically 8-12 business days from the date we receive your return

Please note that processing times may vary depending on your bank or card issuer. If you have not received your refund within 14 business days of our confirmation, please contact us.

Shipping Charges

Return Shipping Costs

• You are responsible for the cost of return shipping unless the return is due to our error.

• Original shipping charges are non-refundable.

Expedited Shipping

• If you paid for expedited shipping, the difference between standard and expedited shipping costs is non-refundable.

• We recommend using standard shipping for returns to minimize costs.

International Refunds

For international customers:

• Refunds will be processed in US Dollars (USD) at the exchange rate applicable at the time of the original transaction

• Your bank may charge currency conversion fees

• International return shipping costs are the responsibility of the customer

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VI. Exchanges – Get the Right Product

Exchange Eligibility

If you received a defective item or the wrong product, we will exchange it for the correct item at no additional cost.

If you simply changed your mind and would prefer a different product, we can process an exchange provided:

• The item is in new, unused condition

• The exchange request is submitted within the 30-day return window

• The replacement item is of equal or lesser value (price difference may apply)

Exchange Process

1. Contact us at fanichillc@gmail.com with your exchange request

2. Receive exchange authorization and instructions

3. Return the original item following our return process

4. We process the exchange and ship the replacement item

Exchange Shipping

• We cover the cost of shipping the replacement item for defective or incorrect items

• For change-of-mind exchanges, you are responsible for return shipping costs

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VII. Damaged and Defective Items

What to Do If Your Item Arrives Damaged

We take great care in packaging our products to ensure they arrive safely. However, damage can occasionally occur during transit. If your item arrives damaged:

Step 1: Document the Damage

• Take clear photos of the damaged item

• Photograph the packaging (especially any damage to the box)

• Capture images from multiple angles

Step 2: Contact Us Immediately

• Email us at fanichillc@gmail.com within 48 hours of delivery

• Include your order number

• Attach photos of the damage

Step 3: We’ll Make It Right

• We will review your claim and respond promptly

• Depending on the situation, we will offer: a full refund, a replacement item, or store credit

Manufacturing Defects

Our products are handcrafted with care, but manufacturing defects can occasionally occur. If you believe your item has a manufacturing defect:

Common Defects Include:

• Cracks or splits in the wood that were not present at purchase

• Warping that affects functionality

• Structural issues that compromise the item’s integrity

What Is Not a Defect:

• Natural variations in wood color and grain

• Minor imperfections that do not affect functionality

• Changes that occur with normal use and aging

Carrier Claims

If your item was damaged in transit and we need to file a claim with the carrier, we may request additional information or documentation from you. We will handle the claim process and ensure you receive a resolution as quickly as possible.

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VIII. Gift Returns

Returning a Gift

If you received a Fanichi product as a gift and need to return it:

Gift Receipt Available

• If the gift was purchased with a gift receipt, you can return the item following our standard return process

• Refund will be issued as store credit to the gift recipient

No Gift Receipt

• Without a gift receipt or order number, we may not be able to process the return

• If possible, ask the gift giver for the order number

• If the order number is not available, we may be able to locate the order using other information

Gift Refunds

• Refunds for gift returns are issued as store credit

• The store credit can be used for future purchases on fanichi.store

• Store credit does not expire

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IX. Order Cancellations

Cancellation Before Shipping

You can cancel your order before it ships for a full refund. To cancel:

1. Contact us at fanichillc@gmail.com as soon as possible

2. Provide your order number

3. Request cancellation

If your order has not yet been processed for shipping, we will cancel it and issue a full refund.

Cancellation After Shipping

Once your order has been shipped, it cannot be canceled. You may return the item following our standard return process after you receive it.

Custom Order Cancellations

For custom or personalized orders:

• Cancellations must be requested within 24 hours of placing the order

• After 24 hours or once production has begun, cancellations may not be accepted

• Deposits on custom orders are non-refundable

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X. Return Shipping Costs and Responsibilities

Who Pays for Return Shipping?

Return Shipping Recommendations

To ensure your return reaches us safely:

• Use a trackable shipping method – This provides proof of delivery and helps locate your package if there are issues

• Consider shipping insurance – For items over $75 in value, we recommend purchasing shipping insurance

• Keep your receipt – Save your shipping receipt and tracking number until your refund is processed

• Package securely – Use appropriate packaging materials to prevent damage during return transit

Lost Return Packages

If your return package is lost in transit:

• We cannot process a refund until we receive the returned item

• If you have proof of shipping and tracking information, we may be able to assist with a carrier claim

• We recommend using a shipping method that includes tracking and insurance

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XI. International Returns

Additional Considerations for International Customers

If you are returning an item from outside the United States:

Customs and Duties

• You may be required to pay customs duties or taxes on the return shipment

• We are not responsible for customs fees on return shipments

Shipping Costs

• International return shipping costs are the responsibility of the customer

• We recommend using an international shipping method with tracking

Timeframes

• International returns may take longer to reach us due to customs processing

• Please allow additional time for return processing

Refund Amount

• Refunds are processed in USD at the exchange rate applicable at the time of the original transaction

• Your bank may charge currency conversion fees

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XII. Contact Us for Returns and Refunds

How to Reach Us

Email: fanichillc@gmail.com
Phone: +84 0934020089
Address: 2222 W GRAND RIVER AVE STE A, OKEMOS, MI 48864

What to Include in Your Return Request

When contacting us about a return or refund, please include:

1. Your full name

2. Order number

3. Item(s) to be returned

4. Reason for return

5. Photos (if applicable, especially for damage or defect claims)

6. Preferred resolution (refund, exchange, or store credit)

Response Time

We aim to respond to all return and refund inquiries within 24-48 hours. During peak periods, response times may be slightly longer. We appreciate your patience and will address your request as quickly as possible.

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XIII. Our Promise to You

Fair and Transparent

We believe in being fair and transparent in all our dealings with customers. Our return policy is designed to be clear, reasonable, and customer-friendly.

Quality Guarantee

We stand behind the quality of our products. If you receive an item that does not meet our quality standards, we will make it right.

Continuous Improvement

We value your feedback. If you have suggestions for improving our return process or policies, please let us know. We’re always looking for ways to serve you better.

Customer Satisfaction

Your satisfaction is our priority. We want you to love your Fanichi products and have a positive experience with our brand. If something isn’t right, we’ll work to fix it.

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XIV. Summary of Key Points

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Fanichi LLC – Premium Wooden Kitchenware Crafted with Care

*2222 W GRAND RIVER AVE STE A, OKEMOS, MI 48864*
Email: fanichillc@gmail.com
Phone: +84 0934020089