Terms and Conditions – Fanichi LLC

Your Questions, Answered

At Fanichi, we believe that informed customers are happy customers. We’ve compiled this comprehensive FAQ to address the most common questions we receive about our products, ordering process, shipping, returns, and more. If you don’t find the answer you’re looking for here, please don’t hesitate to reach out to our friendly customer service team. We’re always happy to help!

I. Product Questions

What types of wood do you use for your products?

We use only premium North American hardwoods, carefully selected for their beauty, durability, and performance in the kitchen:

American Black Walnut

Rich chocolate-brown color with beautiful grain patterns
Excellent durability and resistance to moisture
Naturally antimicrobial
Develops a rich patina over time

Hard Maple

Light, creamy color with fine, consistent grain
Exceptional hardness and durability
Closed grain structure resists bacteria and moisture
Ideal for cutting boards and utensils

Cherry Wood

Warm, reddish-brown color that deepens with age
Smooth, even grain pattern
Excellent workability and stability
Popular choice for heirloom-quality furniture and kitchenware

Acacia Wood

Striking grain patterns with natural contrast
Excellent water resistance
Sustainable and fast-growing
Beautiful range of colors from golden to dark brown

Red Oak

Prominent, attractive grain pattern
Exceptional strength and durability
Good moisture resistance
Classic American hardwood with timeless appeal

Are your products food-safe?

Yes! All Fanichi products are finished with food-safe materials that are completely safe for contact with food. We use:

Food-Grade Mineral Oil – Meets FDA requirements for food contact surfaces
Natural Beeswax – Creates a protective barrier that’s safe and food-friendly
Organic Coconut Oil – Natural, safe, and adds to the wood’s beauty

Our finishes contain no harmful chemicals, VOCs, or synthetic additives. You can use our products with confidence for all your food preparation needs.

How do I care for my wooden kitchenware?

Proper care will ensure your Fanichi products last for generations:

Daily Care:

Hand wash with warm water and mild dish soap
Dry immediately with a clean towel
Do not soak in water or leave wet for extended periods
Avoid dishwashers (the heat and moisture can damage wood)

Monthly Care:

Apply food-grade mineral oil or our own Spoon Wax
Allow the oil to penetrate for several hours
Wipe off excess oil with a clean cloth
For heavily used items, oil more frequently

Deep Cleaning (as needed):

Use a mixture of salt and lemon juice to remove stubborn stains
Sand lightly with fine-grit sandpaper to refresh the surface
Reapply oil after sanding
For cutting boards, occasional application of beeswax provides extra protection

For more detailed care instructions, please refer to the care card included with your purchase or visit our website.

Can I put my wooden products in the dishwasher?

No. We strongly recommend against placing any wooden kitchenware in the dishwasher. The combination of:

High heat
Harsh detergents
Prolonged exposure to water
Rapid drying cycles

These can cause wood to warp, crack, split, or lose its natural oils and protective finish. For the longest life and best performance, always hand wash your Fanichi products and dry them immediately.

Why do wooden cutting boards dull knives less than plastic?

Wooden cutting boards, especially those made with end-grain construction, are significantly gentler on knife edges than plastic or bamboo alternatives. Here’s why:

End-Grain Construction:

Wood fibers are oriented vertically, like a bundle of straws
Knife blades slide between the fibers rather than cutting across them
The fibers part and then spring back, creating a self-healing surface
This preserves the knife’s sharp edge for much longer

Plastic Boards:

Hard, unyielding surface that dulls blades quickly
Knife marks create grooves that can harbor bacteria
Need to be replaced more frequently

Edge-Grain Wood Boards:

Wood fibers are oriented horizontally
Knife cuts across the grain, causing more wear on the blade
Does not self-heal like end-grain

Our end-grain cutting boards are specifically designed to protect your valuable knife collection while providing a superior cutting experience.

What is the difference between end-grain and edge-grain cutting boards?

This is one of the most common questions we receive, and understanding the difference is key to choosing the right board:

End-Grain Cutting Boards:

Construction: The wood is cut so the end of the wood fibers face upward, creating a surface of tiny wood “caps” that resemble a checkerboard or mosaic pattern.

Benefits:

Self-healing – knife marks close up naturally
Much gentler on knife edges
Resists warping and cracking
More durable over time
Hides knife marks better
Professional chef preferred

Drawbacks:

Generally more expensive
Requires more maintenance
Heavier
Requires more wood to construct

Edge-Grain Cutting Boards:

Construction: The wood is cut so the long edges of the wood fibers face upward, creating a surface where the grain lines run parallel to the board’s surface.

Benefits:

More affordable
Lighter weight
Easier to find
Still good quality

Drawbacks:

Shows knife marks more readily
Dulls knives faster
More prone to warping
Does not self-heal

At Fanichi, we specialize in premium end-grain cutting boards because they offer superior performance and durability. However, we also offer edge-grain options for customers seeking a more budget-friendly alternative.

Are there natural variations in your products?

Yes! This is one of the things that makes our products so special. Wood is a natural material, and no two pieces are exactly alike. You can expect:

Variations in color (from light cream to deep chocolate, depending on the wood species)
Unique grain patterns, including subtle curves, lines, and occasional knots
Slight differences in texture
Changes in color as the wood ages and develops a patina

These natural variations are not defects – they are the hallmarks of genuine, handcrafted wood products. Each piece is truly one-of-a-kind.

What size cutting board should I choose?

Choosing the right size cutting board depends on your needs and available space:

Small Boards (8″ x 10″ to 12″ x 12″):

Best for: Quick prep, small kitchens, cheese boards, fruit slicing
Good for: Singles, couples, limited counter space

Medium Boards (12″ x 16″ to 14″ x 18″):

Best for: Everyday family meals, most home kitchens
Good for: Most households, versatile for all tasks

Large Boards (16″ x 20″ to 18″ x 24″):

Best for: Large families, entertaining, professional kitchens
Good for: Batch cooking, big meals, carvings

Thickness Considerations:

1.5″ thick: Standard, good balance of weight and stability
2″ thick: Premium, extra stability, professional feel
2.5″ thick: Ultimate durability, heirloom quality

Need help choosing? Contact us at fanichillc@gmail.com, and we’ll be happy to provide personalized recommendations.

How long will my wooden products last?

With proper care, Fanichi products can last for decades – even generations. Here’s what to expect:

Cutting Boards: 10-20+ years with regular care and maintenance. Many customers report using our boards daily for over a decade with no loss of quality.

Wooden Utensils: 5-15+ years, depending on frequency of use. Our spoons, spatulas, and tools are built to withstand daily use.

Utensil Holders: 20+ years. These pieces rarely need replacement with proper care.

Trash Cans: 15-20+ years. Our wooden trash bins are built for durability.

The key to longevity is proper care: regular oiling, hand washing, and avoiding extreme conditions like excessive moisture or heat.

II. Ordering Questions

How do I place an order?

Placing an order on fanichi.store is simple:

Browse our collection and find the items you want
Add to Cart by clicking the “Add to Cart” button on each product page
Review Cart to check your items, quantities, and total
Checkout by clicking the cart icon and selecting “Proceed to Checkout”
Enter Information – Provide your shipping address and contact details
Choose Shipping – Select your preferred shipping method
Pay – Enter your payment information securely
Confirm – Review your order and click “Place Order”

You’ll receive an order confirmation email shortly after completing your purchase.

Do I need to create an account to order?

No, you can checkout as a guest without creating an account. However, creating an account offers benefits:

Faster checkout – Your information is saved for future orders
Order history – Easy access to your past purchases
Order tracking – Track all your orders in one place
Wishlist – Save items you’re considering for later
Exclusive offers – Occasional discounts and promotions for account holders

Creating an account is free and takes only a few minutes.

Can I change or cancel my order?

Before Shipping:
We can usually make changes or cancel your order if it hasn’t been processed for shipping yet. Please contact us immediately at fanichillc@gmail.com or call us at +84 0934020089.

After Shipping:
Once your order has been shipped, we cannot cancel it. However, you can return the item following our Return and Refund Policy once you receive it.

Custom Orders:
For custom or personalized items, cancellations must be requested within 24 hours of placing the order.

What payment methods do you accept?

We accept all major payment methods:

Credit Cards: Visa, Mastercard, American Express, Discover, JCB
Debit Cards: All major debit card brands
Apple Pay: Fast, secure checkout for Apple device users
Google Pay: Convenient checkout for Android and Google account users

All payments are processed securely through Stripe, ensuring your financial information is protected.

Is my payment information secure?

Absolutely! We use Stripe, a Level 1 PCI-compliant payment processor, to handle all transactions. Security measures include:

End-to-end encryption – Your data is encrypted from the moment you enter it
Tokenization – Your actual card number is never stored on our servers
Real-time fraud detection – Suspicious transactions are flagged automatically
Regular security audits – Our systems are continuously monitored and updated

For more details, please see our Payment Methods page.

Will I receive a confirmation email?

Yes! After placing your order, you’ll receive:

Order Confirmation Email – Immediately after placing your order
Order Update Emails – As your order moves through processing and shipping
Shipping Confirmation Email – When your order ships, including tracking information

Please ensure you enter your email address correctly and check your spam folder if you don’t see these emails. If you haven’t received confirmation within 24 hours, please contact us.

Can I use multiple discount codes?

Generally, only one discount code can be applied per order. If you have multiple codes, please choose the one that provides the best value. For bulk orders or special situations, contact us, and we’ll see what we can do.

Do you offer price adjustments?

If an item you purchased goes on sale within 7 days of your purchase, we may offer a price adjustment. Please contact us with your order number, and we’ll review your request on a case-by-case basis.

III. Shipping Questions

Where do you ship?

We ship to customers throughout the United States and internationally. If you’re unsure whether we ship to your location, please enter your address during checkout or contact us.

United States: All 50 states
International: Available to most countries worldwide

How much does shipping cost?

Shipping costs are calculated based on your location, the weight of your order, and your preferred shipping method. The exact cost will be displayed during checkout before you complete your purchase.

For international orders, please be aware that additional customs duties or taxes may apply.

What shipping methods do you offer?

We offer a variety of shipping options to meet your needs:

United States:

Standard Shipping (3-5 business days)
Expedited Shipping (2-3 business days)
Express Shipping (1-2 business days)

International:

International Standard (7-21 business days)
International Expedited (5-10 business days)
International Express (3-5 business days)

Times are estimates and may vary based on destination, customs, and other factors.

How long will it take to receive my order?

Processing Time: 1-3 business days
Shipping Time: Varies by method and destination

United States:

Standard: 3-5 business days
Expedited: 2-3 business days
Express: 1-2 business days

International:

Standard: 7-21 business days
Expedited: 5-10 business days
Express: 3-5 business days

Please note that these are estimates, and actual delivery times may vary. During peak periods (holidays, sales events), processing and shipping times may be longer.

Can I track my order?

Yes! Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can track your package through the carrier’s website using the provided tracking number.

If you created an account, you can also track your order by logging into your account on fanichi.store.

What if my package is lost or damaged in transit?

Lost Packages:
If your tracking information shows your package has been delivered but you haven’t received it:

Check with your neighbors or building management
Check around your property for the package
Contact the carrier with your tracking number
If the package cannot be located, contact us, and we’ll work with the carrier to resolve the issue

Damaged Packages:
If your package arrives damaged:

Take photos of the damage
Keep all packaging materials
Contact us within 48 hours of delivery
We’ll work to resolve the issue quickly

For more details, please see our Refund and Return Policy.

Will I have to pay customs and import duties?

For US Customers:
No additional fees apply for domestic shipping.

For International Customers:
Orders shipped outside the United States may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer and are not included in our shipping costs.

We recommend checking with your local customs office for information on applicable fees and regulations. Please note that customs fees can cause delays in delivery.

IV. Returns and Refunds Questions

What is your return policy?

We offer a 30-day return policy for most products. To be eligible for a return:

Items must be unused and in their original condition
Items must be in their original packaging
All accessories must be included
Proof of purchase is required

For complete details, please see our Refund and Return Policy.

How do I start a return?

To initiate a return:

Email us at fanichillc@gmail.com with your order number and reason for return
Receive return authorization and instructions from our team
Package your return securely
Ship the item back to us

Please do not send returns without first receiving return authorization.

How long will it take to get my refund?

Once we receive your return:

Inspection: 3-5 business days
Refund Processing: 3-5 business days
Bank/Card Processing: 3-5 additional business days

Total time: Typically 8-12 business days from the date we receive your return.

Can I exchange an item?

Yes! We offer exchanges for:

Defective items – We’ll replace the item at no cost
Wrong item shipped – We’ll send the correct item at no cost
Change of mind – You can exchange for a different item (shipping costs may apply)

Who pays for return shipping?

Our Error (wrong item, damaged item, defect):
Fanichi covers the cost of return shipping. We’ll provide you with a prepaid shipping label.

Customer Error (change of mind, ordered wrong size):
You are responsible for the cost of return shipping.

International Returns:
Customers are responsible for return shipping costs, regardless of the reason.

What if my item arrives damaged?

If your item arrives damaged:

Document the damage – Take clear photos from multiple angles
Contact us within 48 hours of delivery
Include your order number and photos in your email
Keep all packaging – It may be needed for carrier claims

We’ll work to resolve the issue as quickly as possible, offering a full refund, replacement, or store credit.

V. Product Care and Maintenance Questions

How do I clean my wooden cutting board?

Daily Cleaning:

Rinse with warm water
Apply mild dish soap to a soft sponge
Gently scrub the surface
Rinse thoroughly with warm water
Dry immediately with a clean towel

Deep Cleaning (Removing Stains and Odors):

Sprinkle coarse salt over the surface
Cut a lemon in half and scrub the salt into the board
Let sit for 5-10 minutes
Rinse with warm water
Dry thoroughly
Reapply oil to restore moisture

Important Notes:

Never submerge your cutting board in water
Never use abrasive cleaners or scouring pads
Never put your board in the dishwasher

How often should I oil my cutting board?

The frequency of oiling depends on usage:

Daily Use: Oil once a week
Weekly Use: Oil every 2-3 weeks
Occasional Use: Oil once a month

Signs Your Board Needs Oiling:

The surface looks dry or dull
Water beads do not form on the surface
The wood feels rough to the touch
The wood appears lighter than usual

How to Oil:

Apply food-grade mineral oil or our Spoon Wax
Allow to penetrate for several hours (or overnight)
Wipe off excess with a clean cloth
Buff to a gentle sheen

What is Spoon Wax and how do I use it?

Spoon Wax is our premium blend of food-safe ingredients:

Ingredients:

Organic Virgin Coconut Oil (centrifuge extracted)
Natural Beeswax

Benefits:

Creates a protective barrier against moisture
Nourishes wood to prevent drying and cracking
Provides a smooth, non-stick surface
Extends the life of your wooden kitchenware

How to Use:

Clean and thoroughly dry your wooden item
Apply a small amount of Spoon Wax with a clean cloth
Rub into the wood in the direction of the grain
Allow to penetrate for 10-15 minutes
Buff with a clean cloth to remove excess
Let dry completely before using

Storage:

Store in a cool, dark place
Keep away from direct sunlight
Ensure lid is tightly closed

Can I use olive oil on my wooden products?

We do not recommend using olive oil or other cooking oils on wooden kitchenware. Here’s why:

Olive Oil Issues:

Can become rancid over time, creating unpleasant odors
Can turn sticky and gummy
May attract dust and dirt
Does not polymerize properly for wood protection

Better Alternatives:

Food-grade mineral oil
Our Spoon Wax (coconut oil and beeswax blend)
Walnut oil (if you’re not allergic)
Carnauba wax

For the best results, we recommend using products specifically designed for wood care.

How do I remove scratches from my wooden cutting board?

Small scratches are normal and expected. Here’s how to address them:

Light Scratches:

Regular oiling will help minimize the appearance of light scratches
Over time, scratches blend into the wood’s patina

Deeper Scratches:

Lightly sand the surface with fine-grit sandpaper (220 grit)
Sand in the direction of the grain
Wipe away sanding dust
Apply a generous coat of food-grade mineral oil
Allow to penetrate and wipe off excess

Professional Refinishing:
For heavily scratched boards, we offer refinishing services. Contact us for details.

Why does my wooden spoon sometimes taste like wood?

Wooden spoons are naturally porous and can absorb the flavors of the foods you cook with them. This is normal and not a cause for concern.

To reduce flavor transfer:

Clean thoroughly after each use
Oil regularly to create a protective barrier
Consider using separate spoons for strongly flavored ingredients (garlic, onion, curry)
For stubborn flavors, use the salt and lemon cleaning method

Over time, as the spoon develops a patina, flavor transfer typically decreases. The spoon also develops its own character that adds depth to your cooking.

Can I use my wooden products in the oven or microwave?

Oven: No. Wooden products should never be placed in the oven. The high heat can cause cracking, warping, and charring. Wood is also a combustible material, creating a fire hazard.

Microwave: No. Wood does not belong in the microwave. The moisture content of wood interacts unpredictably with microwaves, potentially causing damage to both the utensil and the appliance.

Stovetop: No. Do not place wooden products directly on the stove or near open flames.

Important: Always use wooden utensils for stirring, mixing, and serving only. They should never be used for cooking applications where they would be exposed to direct heat.

VI. About Fanichi Questions

Who is Fanichi?

Fanichi LLC is a premium American brand specializing in handcrafted wooden kitchenware. Based in Okemos, Michigan, we design and distribute high-quality wooden kitchen tools, cutting boards, dinnerware, and kitchen accessories.

Our products are crafted from sustainably sourced North American hardwoods using traditional techniques and modern innovation. We’re committed to quality, sustainability, and customer satisfaction.

Where are your products made?

Our products are designed and crafted in the United States. We source premium North American hardwoods and work with skilled craftsmen who share our commitment to quality and excellence.

Each piece is handcrafted with care, from the selection of the raw wood to the final oil finish. We believe in supporting American manufacturing and craftsmanship.

Are your products sustainable?

Yes! Sustainability is at the core of everything we do:

Sustainable Sourcing:

We use responsibly harvested North American hardwoods
Our wood comes from managed forests
We work with suppliers committed to environmental stewardship

Durable Design:

Our products are built to last for decades
This reduces the need for replacement and waste
Durable products are inherently more sustainable

Natural Materials:

We use natural wood, not plastic
Our finishes are natural and food-safe
No harmful chemicals in our manufacturing process

Minimal Waste:

We maximize material utilization in our workshop
Wood scraps are repurposed when possible
We continuously improve our processes to reduce waste

What makes Fanichi different from other kitchenware brands?

Fanichi stands out for several reasons:

Quality:

Premium materials – only the finest hardwoods
Exceptional craftsmanship – handcrafted with care
Durability – built to last for generations

Innovation:

Signature designs like the Lazy Spoon® and Spootle®
Unique features that solve real kitchen problems
Continuous product improvement

Sustainability:

Responsible sourcing
Natural materials
Durable products that don’t need replacing

Customer Service:

Responsive support
Fair policies
Customer satisfaction focus

American Craftsmanship:

Made in the USA
Support for local manufacturing
Attention to detail

Do you offer wholesale or bulk pricing?

Yes! We welcome wholesale and bulk orders for:

Retailers and boutiques
Corporate gifts
Wedding favors
Event gifts
Restaurant and commercial kitchen supplies

Please contact us at fanichillc@gmail.com for wholesale pricing and ordering information. We require minimum order quantities and business verification for wholesale accounts.

Do you offer custom or personalized products?

Yes! We offer various customization options:

Custom Sizes – Cutting boards and dining tables in specific dimensions
Custom Shapes – We can accommodate most design requests
Custom Wood Combinations – Mix and match wood species
Engraving – Add names, dates, or messages
Special Finishes – Custom finishes available on request

Custom orders may have longer processing times and higher costs. Contact us at fanichillc@gmail.com to discuss your specific requirements.

VII. Technical and Website Questions

Is the website secure?

Absolutely. Our website uses:

HTTPS/SSL Encryption – All data transmitted is encrypted
Secure Payment Processing – Through Stripe, a Level 1 PCI-compliant processor
Regular Security Updates – We maintain our website to keep it secure
Privacy Protection – Your personal information is never shared

How can I track my order?

You’ll receive a shipping confirmation email with a tracking number. You can track your order:

Click the tracking link in the email
Enter your tracking number on the carrier’s website
If you have an account, log in to view your order status

What should I do if I forgot my password?

If you created an account and forgot your password:

Go to the login page on fanichi.store
Click “Forgot Password”
Enter your email address
You’ll receive a password reset link by email
Follow the link to create a new password

If you don’t receive the reset email, check your spam folder or contact us for assistance.

Can I review a product I purchased?

Yes! We encourage customer reviews. You can:

Log in to your account
Navigate to “My Orders”
Find the product you want to review
Click “Write a Review”
Share your thoughts and experience

Your review helps other customers make informed decisions and helps us improve our products.

VIII. Policies and Legal Questions

What is your privacy policy?

We take your privacy seriously. Our Privacy Policy outlines:

What information we collect
How we use your information
How we protect your information
Your rights regarding your information
How to contact us about privacy concerns

Please see our complete Privacy Policy for full details.

What are your terms and conditions?

Our Terms and Conditions govern your use of our website and your purchases from us. They cover:

Acceptance of terms
Order acceptance
Pricing and availability
Shipping and delivery
Returns and refunds
Intellectual property
Limitation of liability
Governing law

Please review our complete Terms and Conditions for full details.

What should I do if I have a complaint?

We take all customer complaints seriously. If you’re not satisfied:

Contact us at fanichillc@gmail.com
Explain the issue – provide all relevant details
Give us a chance – we’ll work to resolve the issue
Escalate if needed – if you’re still not satisfied, ask to speak with a supervisor

We’re committed to resolving all complaints fairly and quickly.

Can I get a refund if the product doesn’t match my expectations?

Yes, we want you to be completely satisfied with your purchase. Our 30-day return policy allows you to return products that don’t meet your expectations.

Important: The product must be unused and in its original condition. Please see our Return and Refund Policy for complete details.

IX. Still Have Questions?

We’re here to help! If you didn’t find the answer you were looking for, please reach out to us:

Email: fanichillc@gmail.com
Phone: +84 0934020089
Address: 2222 W GRAND RIVER AVE STE A, OKEMOS, MI 48864

How to Get the Best Response

To help us serve you efficiently, please include:

Your full name
Order number (if applicable)
A clear description of your question or issue
Photos (if applicable, especially for product issues)

Response Times

We aim to respond to all inquiries within 24-48 hours. During peak periods, response times may be longer. We appreciate your patience and will address your questions as quickly as possible.

Fanichi LLC – Premium Wooden Kitchenware Crafted with Care

*2222 W GRAND RIVER AVE STE A, OKEMOS, MI 48864*
Email: fanichillc@gmail.com
Phone: +84 0934020089